DELIVERY & RETURNS
For orders within the UK delivery charges are as follows:
Standard 3-5 working days - Free delivery
Express- next day delivery - £10.00
International - standart shipping - £8.06 (an addition of £4.03 for every extra item)
Next day delivery available for most of the UK if ordered before 3pm.
Please contact us directly for special requests.
Order cut-off times are provided as a guide only and there may be possible delays caused by payment authorisation which is beyond our control.
Estimated delivery times are to be used as a guide only and begin from the time and date of dispatch.
Unfortunately we cannot redirect orders once items have shipped.
All orders will require a signature upon receipt.
If you provide us with an email address we will e-mail you with delivery notification and a tracking number.
We aim to dispatch all stock orders within the above times, subject to credit clearance and address verification.
In case the items are out of stock the order will be dispatched between 5-10 working days. We will send you an email to let you know.
For any special requirements, please email us at firstname.lastname@example.org
For International shipping please contact us directly for a quote on a case by case basis.
We hope you will love your EINE order, but if you are unhappy with our products for any reason we will happily refund or exchange the garment within 14 days of receipt, provided that the product is still in perfect condition, unworn and with all tags attached. This does not apply to sale items.
Please follow the guidelines when returning goods:
• Ensure the returns form enclosed with your order is completed in full and is placed in the package along with the item(s) you wish to return. All goods must be returned in their original condition, unworn and with all tags attached in their original packaging.
• Please take care with unpacking and repacking. We will not accept returns on lingerie that has been worn or washed.
• We recommend that you send by registered post and retain proof of postage. We cannot be held responsible for goods lost in transit.
• Goods must be returned to: EINE LTD Returns, 23-27 Arcola Street, E8 2DJ London, UK.
Failure to adhere to these guidelines may result in delays processing the return, deductions being made to the value of refunds or exchanges/refunds being refused.
Please note, we do not refund shipping costs/duties and taxes incurred. Nor do we cover the charge for returns/exchanges to be sent back to us, with the exception of goods that are faulty.
Refunds and exchanges are made approximately one week after receipt of goods to allow for inspection. We will email you to confirm receipt of your return.
Customers who have paid by credit card will have their account credited. While we process this immediately this can take up to a month to be reflected on your statement depending on the credit card provider.
Subject to stock availability, we will exchange eligible items that are returned to us within 14 days. The new item will be shipped to you after the returned item has been received by us and checked. In cases where we are unable to provide an exchange, we will offer a refund.
If you wish to receive a refund for returned items, eligible items need to be returned and reach us within 14 days . Please note that refunds can only be made to the card originally used to pay for the order, and may take up to 30 days to appear in your account. This is outside of our control. Shipping fees cannot be refunded.
Please note, returns of faulty items will only be accepted if the goods were faulty when delivered. At Violet & Wren we take every effort to check your purchase thoroughly for any faults before dispatching. If you believe your goods are faulty in any way please contact us as soon as possible at email@example.com. We cannot take accountability for any faulty goods returned to us without prior notification.
All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty. Similarly, we cannot accept responsibility for garments that have been damaged during washing if our wash instructions have not been followed. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us about the fault.
If we cannot offer you a replacement, you will receive a refund to your card to the value of the item at the time of purchase and any shipping costs incurred at the time of sale. Please note that refunds can take up to 30 days to process and are subject to regulations.
Please note that all sales of sale items (those displaying a reduced price) are final. No exchange, credit note or refund will be offered against sale purchases and the conditions set out above will not apply.